"Why does customer experience matter in F&B?"
In F&B, they are not just paying for room, board, or food. The customers are paying for the atmosphere, the experience, and the customer service.
When a customer has a good experience with their food or service, they will likely visit there again and recommend this place to their friends or family to share good memories with them. While if you get poor reviews on your website due to the stand-offish server or any other things, it will lead to losing your future customers.
To get a good impression while they are enjoying your
places, we, at Syscall, recommend using our wireless calling system. With
that, they do not need to eye contact or beckon someone to order some food.
Furthermore, waiters also no need to yell to call someone when their foods are
ready.
1. RESTAURANT
When customers press the call button for assistance,
the table number will be displayed on the staff pager and/or display monitor.
This system helps to prompt response and improve service quality.
2. FOOD COURT
The customer’s order number will be displayed when the food is ready. No hassle, no stress, and no shouting required. Simply displayed
number through Syscall SR-A receiver or big screen with the customized layout.
3. RETAIL STORE
The cashier presses the call button when assistance is
needed. The supervisor can receive the call by the watch pager and resolve the
issue quickly.
Customers press the call button for assistance, and the
zone/aisle number will be displayed on the staff pager. No matter where the
staff is, customers can easily call for help with just the press of a button.